Frequent Questions

Yes, the presence of the passenger is required to obtain the permission for customs clearance.

The time of the process of carrying out and coordinating matters related to freight changes under the influence of many factors. According to the time of the flight, the passenger should take action a few days in advance and during office hours to do   matters related to customs and sending the cargo. For further information, contact the agents or sales offices of Iran Air.

The time that the process of carrying out freight related matters takes changes under the influence of many factors; According to the time of the flight, the passenger should take actions a few days in advance during office hours to do customs related matters and send the cargo. For more information, contact the dealers or sales offices.

In the air transport industry, the term "cargo export" refers to the process of accepting and sending cargo to other destinations (inside or abroad) and the term "cargo import" refers to the process of accepting and entering cargo from other destinations (inside or outside country) and is not only for commercial shipments. In this industry, this term is used to carry all types of cargo on a normal and commercial level.

Yes; the presence of the passenger is required to obtain a permit to leave the customs.

The criterion is the airline's obligations based on the weight of the baggage and not its actual value.

Since this will endanger the safety of the flight and also in order to prevent any possible abuse, it is strongly recommended to refrain from accepting the baggage of other passengers under any circumstances, because any responsibility lies with the person accepting the baggage

The maximum weight of each parcel or baggage that can be accepted (regardless of the amount of free baggage mentioned in the ticket) is 23 kg, and Homa will not be responsible if the zippers, locks, handles and wheels of baggage weighing more than 23 kg are broken or separated.

In order to observe the safety points avoid placing any kinds of liquid such as oil, vinegar, etc which causes damage to the contents of your baggage and other passengers’.
All airlines, including "Homa", will not be responsible for the loss of valuable items (jewelry, cash, identification documents, etc.) in the accepted baggage. Accordingly, it is recommended to take such items into the cabin in your carry-on bag or to go to the baggage claim unit to get information on the steps of insuring your items.
 

It is not possible to purchase a ticket for a child accompanied by a discounted passenger (Martyrs’ Foundation or Welfare Organization) through the website and it must be done through other offices of "Huma" airline after issuing the discounted ticket. It is recommended to contact the telephone sales office at 021-46621888 in order to get a child ticket.

This possibility is available by selecting the "separation" option in the reservation list.