To solve the problems that arise in the field of export shipments for the senders of goods, you can refer to the cargo sales follow-up unit of the cargo export collection. This unit, while coordinating with agencies that issue bills of lading or goods shippers, regarding solving possible problems of domestic and foreign exports of "Homa", based on the information received from the sender, domestic and foreign branches of "Homa" or other airlines, takes actions It does the following.
- Follow up and solve problems related to domestic and foreign shipments from Tehran to other domestic branches and international destinations.
- . Solving the problems of the shipments due to the incompleteness of the recipient's address and specifications or the lack of clearance documents, while coordinating with the bill of lading issuing agency or the goods sender.
- Necessary and immediate action regarding any type of transfer or return of some shipments based on customer demand, taking into account the rules and regulations of the destination country and the obligation to pay the current costs by the sender of the goods.
- Timely and quick notification regarding the details of cargo flights outside the "Homa" network and confirmation of the delivery of such cargo to the recipients of the goods, this is done based on the written request of the agency or the sender.